3
min read -
November 19, 2025

Blackbird Provides 24-Hour Security for the U in Coquitlam

By
Ranko Vukovic

Around-the-clock concierge security has never been a smarter move for businesses and property managers. Often containing hundreds of separate units, a condo building’s concierge will be met with many competing demands – the most important being the occupants’ safety and security. Providing only the bare minimum of concierge services can create gaps in security coverage, leaving the door open for crime, delayed emergency responses, and other undesirable outcomes. 

Choosing 24/7 concierge service allows security professionals the bandwidth to effectively handle any situation that might arise, while offering total peace of mind for residents, staff, and guests alike. That’s why Blackbird Security is excited to continue its partnership with The U in Coquitlam, expanding its 8-hour concierge service to 24/7 protection. 

The U Residences

Conveniently located in the desirable Burquitlam neighbourhood, The U by Kevington Building Corp is a modern rental apartment complex with 1, 2, and 3-bedroom homes. Featuring amenities like three levels of gardens with fruit trees, a meditation and yoga deck, and sports court, The U brings a truly neighbourhood feel to apartment living. Along with its innovative design, this property also boasts the best in residential protection through its partnership with world-class Blackbird Security.

What 24/7 Protection with Blackbird Security Looks Like 

Our expert concierge services have brought safety and confidence to residents, staff, and guests of The U since 2021. Blackbird Security’s concierge professionals are stationed onsite to carry out day-to-day tasks such as welcoming residents, patrolling the perimeter, checking fire panels, and handling deliveries and packages safely and securely. They are also expertly trained to act in an emergency, providing prompt first aid assistance, acting as fire marshall, and preventing and stopping criminal activity. 

Thanks to Blackbird Security’s extended hours, residents of The U can now enjoy this added convenience, safety, and wellbeing around the clock. Whether residents are welcoming out-of-town guests in the middle of the night or leaving before dawn for an early shift, a skilled Blackbird Security representative will be there to greet them and ensure all access to the building is closely monitored and controlled. 

24/7 Protection Is Worth the Investment

Blackbird Security concierge professionals aren’t just customer service experts. They respond to emergencies, help with building maintenance, and are trained to skillfully and calmly diffuse any security issue. These issues don’t only crop up during regular business hours.

With 24/7 protection, your concierge security experts can greet visitors whenever they arrive. If a resident is locked out of the apartment, has a noise complaint or other grievance, or is dealing with an emergency, the concierge team will be at the ready to provide a reassuring and calm presence, at all hours. 

While Blackbird Security staff receive world-renowned training, even the best security professionals will be stretched thin if an adequate investment hasn’t been made into concierge security. To balance security and service efficiently, and to keep the building as safe as possible, it makes sense to allocate the proper budget and consider expanding your concierge service level to 24/7 care. 

Concierge Options Tailored to Your Needs

Every building is different. That’s why your concierge services should be customized to your property and its unique requirements. If you’d like to hear about how our security solutions can be customized to your circumstances and budget, contact us today and we’ll help you get started. 

Diagram showing harmful X-rays blocked by a lead apron and harmless light passing through.

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Frequently Asked Questions

What services do security companies offer?
At Blackbird Security, we offer a range of security services, such as:
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
Can security services be customized?
Many providers offer standard security programs, but Blackbird Security emphasizes a collaborative approach to customization. By considering factors such as your industry, location, size, and specific risks, we work closely with you to design security strategies that fit your needs. This might include adjusting patrol schedules, reporting frequency, or tailoring patrol routes to align with your operations.This is possible through our dedicated Client Services team as well as our in-house Control Centre and Reporting teams. Customization is a fundamental part of how we provide effective and seamless security solutions
Are security providers in Canada regulated?
Yes, most countries and regions (including Canada) have licensing bodies and regulations that govern security providers. Check local laws to ensure your provider complies with these standards.
How do I measure the effectiveness of security measures?
Measuring the effectiveness of security measures involves tracking key performance indicators (KPIs) to evaluate how well systems and personnel are meeting safety and asset protection goals. Start by analyzing incident response times, reductions in theft, vandalism, or shrinkage, and overall resolution rates for reported issues. Comparing pre- and post-implementation data helps demonstrate tangible improvements in safety and loss prevention. Regular audits, surveys, and risk assessment reports can also gauge the reliability and perception of security measures.

Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
What level of support can I expect from Blackbird Security
We ensure all of our clients have the utmost support for their businesses, and there's a few ways we do this:

- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.

Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.

Secure Your Operation Today

Talk to our security experts about protecting your facility. We’ll assess your needs and build a plan that works.
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