How Does Hotel Security Ensure Guest Safety and Security?

Hotel security is integral to ensuring a safe and comfortable stay for hotel guests. This consideration becomes even more critical considering hospitality industries are scaling beyond pre-2020 levels globally, with a growth projection of $5.8 billion by 2027. Guests who feel safe in their rooms and throughout hotel premises are more likely to return and bring future business to hotels. In this blog, we’ll outline how hotel security guards improve guest experiences.

1. Hotel Security Guards Provide Peace of Mind

One of the most impactful benefits security guards bring to a hotel is peace of mind for guests. Guests who feel safe and secure during their stay at a hotel are more likely to enjoy their time and return in the future, as well as spread the word through positive reviews. Visitors feel comfortable knowing a security team is on hand to assist with any security concerns that may arise during their stay. Hotel security guards provide a visible presence that reassures guests that they are protected from potential threats.

The benefit of visible security protection both creates an environment of comfort for guests and deters potential bad actors. The visual of security guards in uniform patrolling the property and stationed at lobby entrances subtly communicates that a facility is protected.

2. Hotel Security Swiftly Responds to Security Incidents

When a security incident arises, hotel security guards can take action immediately. This is crucial for enhancing guest safety, as rather than waiting for first responders to arrive, a hotel’s security team can immediately respond to the situation. Hotel security guards are trained to handle a variety of situations swiftly and efficiently, from medical emergencies to fires and security breaches. Security guards can also coordinate with law enforcement, emergency services, and firefighters if necessary, adding an additional layer of assistance to hotel staff and guests in critical situations.

At Blackbird Security, our guards receive advanced training through Blackbird Academy, our in-house training program. Along with first aid training, our guards undergo a variety of courses beyond the standard training necessary to receive a security guard license, including peaceful de-escalation, crisis management, fire safety, and many more. This allows our security guards to respond to any situation quickly and professionally, ensuring the safety of guests and hotel staff.

3. Hotel Security Guards Protect Guest Vehicles

Most hotels offer parking facilities and valet services to guests, making parking security an essential contributor to guest comfort. Hotel security guards patrol parking lots and garages, ensuring that only authorized vehicles stay parked on hotel grounds and confirming the continued security of parking facilities. This minimizes theft, vandalism, and break-ins while ensuring parking lot rules are followed.

4. Security Guards Ensure Hotel Grounds Remain Safe

Hotel security guards patrol both interior and exterior areas of hotel property, ensuring guests remain safe wherever they go. Uniformed security guards keep a vigilant eye out for any potential safety hazards or unauthorized individuals, preventing incidents such as trespassing or vandalism. Concierge security guards monitor CCTV cameras throughout the hotel space, ensuring that any suspicious activity is caught in real time and can be addressed promptly.

5. Provide Friendly and Professional Guest Support

A hotel security guard’s duties go beyond simply enforcing rules and responding to incidents. They’re also an essential part of a hotel’s customer service team. Security personnel provide friendly and professional support to guests, assisting with directions, answering questions, and addressing concerns. At Blackbird Security, our security guards receive in-depth customer service training through Blackbird Academy, allowing them to function cohesively with hotel staff as customer service team members.

How Customer Service Impacts Hotel Security

At Blackbird Security, we take a customer-service-first approach to security, a strategy that complements the hospitality industry. We train our guards in customer service techniques, ensuring they are equipped with the skills necessary to provide an excellent guest experience to hotel patrons and represent our clients in the best light possible. 

Our guards greet hotel guests with a friendly welcome, starting their experience with your hotel on a positive note. This is the first crucial step in building trust with guests. Throughout their stay, guests can feel comfortable coming to our security staff, who are available to respond to any concerns or questions they may have. This not only creates a positive experience for guests but also demonstrates that your team is on site, present, and observant. Engaging personally with guests, even with a simple greeting, demonstrates that an authoritative presence is on site and available. 

Awareness is a key component that takes customer service skills from good to excellent. Through their training, our security guards know to read non-verbal cues, tone of voice, and body language to proactively defuse tense situations and provide the best assistance possible. 

Partner With Canada’s Best Hotel Security Company

Hotel security is a must for hotel chains of all sizes. Not only are guests more likely to return after feeling safe during their stay, but hotels that invest in security attract lucrative clientele bases such as business travellers and high-profile guests. Employing a professional security team specializing in the hospitality sector and customer service at your hotel ensures the comfort and safety of guests.

Blackbird Security is proud to secure major hotel chains across Canad, including Sandman Hotel Group, Sheraton, Best Western Plus, and Hampton by Hilton. Read our case studies to learn more about how we provide hotel security services for our clients. 

Ready to secure your hotel? Contact us today.