3
min read -
September 5, 2025

Veteran Experience Makes a Difference for Blackbird Security

By
Ranko Vukovic

Each year, on Remembrance Day, we pause to reflect on the men and women who served Canada and put their lives on the line for our freedom.

Canada’s military makes up a significant part of our society. Combined, the Department of National Defence and Canadian Forces are the single largest public service employer, and Canada’s second largest employer overall.

But due to the unique challenges of their roles, many retire well below the statutory age of 60 (less than 1% of service members are aged 55 or above), meaning most will face the transition from military service into civilian working life.

We’re lucky to count several Canadian forces veterans among our Blackbird Security team. In this special Remembrance Day blog, we want to tell the story of a veteran delivering world class services to our clients on Vancouver Island, Sean Smith.

Making the Switch to Civilian Life

Sean Smith joined Blackbird Security in August of 2020. He served with distinction in the Canadian Armed Forces for 15 years, with experiences as varied as an Armoured Crewman with both the UN and NATO overseas, as well as managing the internet and intranet security presence for the Canadian Army in Western Canada.

Following his honourable discharge, Sean took his expertise to the private sector, founding his own IT business, working as a Social Media Consultant, and accruing 12 years of experience in the Gaming Security and Surveillance industry. To this day, Sean continues to serve our country as an Officer in the Royal Canadian Air Force Reserves, and as a Training Officer for an Air Cadet Squadron in Campbell River.

“The single biggest issue for veterans transitioning into the civilian business world is the transition itself,” he said.

“It’s difficult going from a regimented life, where there is a defined structure and routine, to a world where there are a thousand and one variables that are often completely out of your control.

“The military culture is so very different from that of the civilian world. Even something a simple as ‘what am I going to wear to work today?’ can be a hurdle, when your choice before was green, blue or navy blue. Even today, some 19 years after I retired, I still iron sharp creases in my shirts and pants, polish my shoes and rarely move without a purpose. It can be intimidating for co-workers, especially the rather ‘direct’ approach that newly released veterans tend to take.”

Finding a Fit in the Security World

The world of private security has provided a meaningful home for many Canadian forces veterans. It’s a chance to be part of a team once more, all pulling together to achieve the same goals. On the business side, hiring a Canadian veteran is always a positive for your business. Our veterans are motivated by the same set of values we aspire to each day at Blackbird Security – Respect, Integrity, Teamwork and Adaptability.

“What I love about Blackbird Security is that I am finally working with a company that feels like being back in the military,” Sean says.

“Structure, teamwork, communication, and a brotherhood you don’t often see in the civilian workplace.”

Work for Blackbird Security

If you're a Canadian services veteran looking to step into the world of private security, Blackbird Security would love to hear from you. Join Sean and other veterans at Canada's number one security company. Apply Today.

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Frequently Asked Questions

What services do security companies offer?
At Blackbird Security, we offer a range of security services, such as:
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
Can security services be customized?
Many providers offer standard security programs, but Blackbird Security emphasizes a collaborative approach to customization. By considering factors such as your industry, location, size, and specific risks, we work closely with you to design security strategies that fit your needs. This might include adjusting patrol schedules, reporting frequency, or tailoring patrol routes to align with your operations.This is possible through our dedicated Client Services team as well as our in-house Control Centre and Reporting teams. Customization is a fundamental part of how we provide effective and seamless security solutions
Are security providers in Canada regulated?
Yes, most countries and regions (including Canada) have licensing bodies and regulations that govern security providers. Check local laws to ensure your provider complies with these standards.
How do I measure the effectiveness of security measures?
Measuring the effectiveness of security measures involves tracking key performance indicators (KPIs) to evaluate how well systems and personnel are meeting safety and asset protection goals. Start by analyzing incident response times, reductions in theft, vandalism, or shrinkage, and overall resolution rates for reported issues. Comparing pre- and post-implementation data helps demonstrate tangible improvements in safety and loss prevention. Regular audits, surveys, and risk assessment reports can also gauge the reliability and perception of security measures.

Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
What level of support can I expect from Blackbird Security
We ensure all of our clients have the utmost support for their businesses, and there's a few ways we do this:

- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.

Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.

Secure Your Operation Today

Talk to our security experts about protecting your facility. We’ll assess your needs and build a plan that works.
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