Vancouver Residential Security: Condominium Security Success Stories

As more and more buildings in Vancouver prioritize residential security services, including concierge security, property managers are seeing the benefits in increased demand and happier residents. Residents now expect to see this convenient, flexible and effective security presence in their building before making a purchasing decision. 

At Blackbird Security, we’ve seen demand for our industry-leading residential concierge services rapidly grow in recent years, moving from high-end condominium developments to buildings of every shape and size. We’ve also seen how a proactive residential security team is crucial for ensuring the security of a property and the community within. Read our residential case studies about successful condominium security projects we’ve proudly undertaken in Vancouver. 

Vancouver Condominium Security: Navio South

Navio South is a beautiful condominium building located in Olympic Village, Vancouver. Our partnership with this modern condo building showcases how our innovative security solutions and careful attention to detail will result in a safer, more enjoyable living environment.

Navio South was seeking to create a safe and secure atmosphere for its residents and guests while maintaining a welcoming atmosphere within the condominium community. The challenge was to find a security solution that would effectively deter potential threats and criminal activity without causing alarm or inconvenience to its residents.

We solved this by implementing our daytime and nighttime mobile patrol services to provide regular site checks and foot patrols by security guards. This presence helped to minimize suspicious behaviour while also ensuring a courteous and reassuring presence for the residents of Navio South.

Another element of our solution was the implementation of the state-of-the-art industry reporting software, TrackTik. TrackTik allowed our in-office team to monitor Navio South’s premises in real-time when our on-site team passed by specific high-risk locations and checked them, offering greater visibility over their building's safety.

Since partnering with Blackbird Security, Navio South has seen a significant improvement in the safety and security of its building. Residents and guests can now enjoy their time at the condominium with the peace of mind that they are being protected by a reliable and dedicated security team, resulting in a more pleasant and enjoyable living experience.

Vancouver Concierge Security: Stratawest Management

Stratawest Management is a BC-based property management company that specializes in the management of residential strata buildings. Over more than 20 years of operation, they’ve developed an industry-leading reputation and proven track record for excellence. When Stratawest Management required a new partner for Vancouver concierge services, Blackbird Security was the natural choice.

In our initial consultation, we identified the challenges Stratawest faced across its portfolio of high-profile properties and then developed a custom security solution tailored to its unique needs.

Our highly trained and flexible concierge team provide essential frontline support for Stratawest Management and the residents who live in their portfolio of residential properties. As part of their daily roles, they handle tasks such as access control, parcel management, CCTV monitoring and handling phone inquiries.

The role of a concierge security guard requires a high level of adaptability. That’s why we train our concierge security staff in areas like customer service, incident de-escalation, and occupational first aid.

We believe an engaged and proactive residential concierge security guard is essential to ensuring the security of a property and its occupants. Blackbird’s concierge staff act as a reassuring public face of the building, adopting a customer service approach to their work while providing world-class security services. Not only does their presence create a more desirable community in which to live, but it can also help to increase property values for owners living in the building.

Vancouver Concierge Security: Wall Centre

Blackbird Security provides concierge security guard services five days a week to the premium residential floors of the prestigious Sheraton Vancouver Wall Centre. At the start of any residential security partnership, our experts meet with the property owners to get a better understanding of their priorities. With the upscale Wall Centre situated in the bustling downtown core, where crime rates are typically higher, we worked together to devise a tailored plan for the security of the building.

At Wall Centre, our concierge professionals provide the following services on any typical day:

• Opening the doors and greeting every visitor who walks through

• A friendly, customer-service-based attitude in every interaction

• A focus on keeping the community of residents safe while also respecting their privacy

• Preventing the entry of unauthorized mobility devices, including bikes and scooters

• Regular property security patrols (including laundry rooms, common spaces, and parking areas) to ensure resident safety and prevent vandalism 

• Access control and ensuring only visitors and their guests gain entry

At Blackbird Security, our concierge professionals are thoroughly trained and skilled in all areas of concierge security, including customer service, diversity training, and conflict resolution. As the first point of contact to residents and visitors, they know how to provide an approachable, welcoming presence and offer swift assistance or conflict intervention when required. If a resident is locked out of the apartment, has a noise complaint or other issue, or is dealing with an emergency, the concierge team is at the ready to provide a resolution.

Vancouver Condo Security: District Main Vancouver

District Main is located on Vancouver’s iconic Main Street in the hip Mount Pleasant neighbourhood. It’s a modern apartment complex featuring gardens, fitness facilities, and even a wine library. It’s one of the area’s most desirable apartment buildings, and one that Blackbird Security is proud to provide concierge security guard services for.

At District Main, our concierge security professionals provide the following services on any typical day:

• Providing the first point of contact for those entering the building

• A positive, customer-service-based attitude in every interaction

• A focus on keeping the community of residents safe while also respecting their privacy

• A deep understanding and monitoring of strata rules and bylaws

• Regular, randomized property security patrols (including parking lot and common areas) to ensure resident safety and property security

• Daily administration of parcel drop-off and pick-up

"I hired Blackbird for their security and concierge services. I am constantly impressed by the professionalism and quality of their team. Their guards are polite, respectful and have handled stressful situations with compassion. I would recommend Blackbird to anyone looking for security solutions."

- Michael Gunion, General Manager, Kevington Building Corp (owners of District Main)

Metro Vancouver Residential Security: The U By Kevington Building Corp.

Community is at the heart of The U, with amenities, including sports facilities, a walking track, and a yoga deck, all serving as gathering places for residents to enjoy. To safeguard the building’s neighbourhood feel, Kevington Building Corp. provides security and convenience for its residents by partnering with Blackbird Security for residential security services.

“Each night, we have noticed how the security team members care for the property and take pride in ensuring all those who work, live and visit the property are kept safe.”

- Michael Gunion, General Manager, Operations and Marketing, Kevington Building Corp

At The U Residences, our residential security team provides a welcoming and friendly presence alongside their world-class security services. During the course of their daily work, they carry out perimeter security patrols, check fire panels, and ensure access control remains watertight.

Our concierge security staff also enforce strata by-laws and building policies. Residents can rest assured that any concerns and complaints are handled efficiently and with the utmost sensitivity. Our team members also assist with move-ins and move-outs, package handling, and even coordinate fire drills and other important safety measures.

Metro Vancouver Condo Security: Alabaster Homes

The rapidly evolving urbanization in Burnaby, BC, highlighted the need for a protection partner that could offer parking lot enforcement, condominium and residential security, and mobile patrols. At Alabaster Homes, the Blackbird Security team has seamlessly integrated an array of security measures to best fit this boutique residential community. 

The cornerstone of our approach lies in our range of services designed to address every security concern. One of the standout features of our service is our flexible mobile patrol security checks. During mobile patrols, security guards conduct rounds on a randomized schedule, inspecting for issues and potential vulnerabilities while logging reports in real time through TrackTik. These patrols are conducted during the day and night to prevent unauthorized activity at every hour. 

Our partnership with Alabaster Homes in Burnaby was such a success, we were brought on to provide residential security services at their new developments in Vancouver and the Lower Mainland. 

Concierge Security: Ultima Condo

Set in the heart of Edmonton’s Arena Entertainment District, Ultima Condominium Tower enjoys an exclusive location that’s just blocks from the River Valley and Financial District of Canada’s Oil Capital. We are honoured to provide residential concierge security and tactical security guard services for this bustling development.

At Ultima Edmonton, our team provides the following security services on a daily basis:

• First point of contact access control

• Regular, randomized property security patrols, including parking lot and common areas

• Daily administration of parcel drop-off and pick-up

• A positive, customer-service-based attitude in every interaction

• Championing strata rules and by-laws

• Priority focus on resident safety and privacy

Our innovative hybrid model of concierge and tactical security guards allows us to provide condo security clients like Ultima Condominiums with the best of both worlds. This approach simultaneously delivers outstanding customer service and hospitality, paired with a strong visual security deterrent that keeps residents safe and secure at all times.

Multi-disciplinary teams of suit-and-tie concierge security guards and supporting tactical security guards represent a security service that many of our clients choose. This security mix is highly effective at optimizing security coverage in complex urban environments and demographics like modern condo buildings.

Partner With the Number One Vancouver Residential Security Company

Your building is unique, and your residential security and condominium security services should be tailored to your property's individual needs. At Blackbird Security, we begin the process with a one-on-one consultation to learn about the requirements and features of your building. From there, we conduct a risk assessment based on the neighbourhood's profile. If you'd like to learn more about how our security solutions can be tailored to your building and budget, don’t hesitate to get in touch.