How Residential Security Guards Protect Social Housing Communities

Residential properties may require various forms of security to ensure full coverage throughout the building and property. Here’s an overview of the primary types of residential security guards:

Concierge Security

Stationed at the front desk, concierge security guards are typically the first point of contact for residents. They build rapport with residents and frequent visitors, functioning as a point of contact and providing a comfortable environment where residents can feel safe raising concerns. Concierge security guards also manage access control, log visitors, facilitate maintenance access, and monitor CCTV cameras.

Patrol Security

Patrol security guards are usually stationed at building entrances and conduct regularly scheduled foot patrols. They respond quickly to incidents, maintenance issues, and safety hazards while wearing easily recognizable uniforms that serve as a visual deterrent against crime.

Mobile Patrol Security

Mobile security guards conduct patrols of buildings in a marked security vehicle on a randomized schedule, typically overnight. Their patrols are similar to those of foot patrol guards. What sets them apart is that mobile patrol security guards aren’t present throughout the entire shift, offering a cost-effective security solution for buildings that don’t need a static security presence. Blackbird Security mobile security guards respond swiftly to triggered alarms, even when not on-site, thanks to our 24/7 Control Centre team.

Tactical Security

As part of maintaining a safe and secure site, our tactical security guards receive advanced training to handle a variety of emergency and high-pressure situations. Their skills include providing first aid, coordinating safe evacuations, and working with emergency services, including submitting police reports when necessary.

Advanced Training for Helping Communities

We partner with accredited institutions like the Crisis Prevention Institute to teach Crisis Intervention Training, St. John’s Ambulance for Mental Health First Aid Training, the Justice Institute of BC for Trauma-Informed Practice Training, and Indigenous Awareness Canada to instill a foundation of empathy and compassion in our teams’ security approach.

Securing social housing requires both professionalism and compassion. While the primary objective of any security guard role is to maintain safety and security, security guards who safeguard social housing communities must go beyond standard duties. Community members must feel safe and comfortable enough to report unsafe behaviour to their building’s security team, meaning security guards must build rapport with every member of the community. 

Professional residential security services are of key benefit in maintaining safe and supportive social housing environments. Our residential security teams understand the unique challenges of protecting vulnerable communities while fostering positive resident relationships. Get in touch with us using the form below to learn how we can safeguard your social housing facility.